If you're a new family customer and Genesis Desktop isn't a fit, email [email protected] within 30 days of your first purchase with the email address you bought with. We'll refund the full amount and deactivate the licence. We may ask what didn't work — only so we can build a better product, and answering is optional.
Annual renewals are refundable in full if you contact us within 30 days of the renewal charge. To avoid future renewals entirely, cancel your subscription any time before your renewal date — you keep access until the end of the paid year.
Refunds go back to the original payment method. Once approved, they're issued promptly on our side; your bank or card provider may take 5–10 business days to show the credit.
School and organizational licences are governed by the terms of their quote or agreement. If a deployment isn't working out, contact us — we'd rather fix the problem than keep the money.
We may decline refunds where we see abuse — for example repeated purchase-and-refund cycles, or licences obtained or shared in breach of our Terms. Nothing in this policy limits refund rights that consumer law grants you.