Genesis Desktop is made by Faith Inc, a company incorporated in Alberta, Canada, located at 202 – 1277 3 Ave S, Lethbridge, AB T1J 0K2. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). For anything in this policy, contact us at info@genesisdesktop.ca or 1 (403) 607-9616.
From purchasers (parents and schools): your name, email address, billing details and licence information when you buy Genesis Desktop, and whatever you send us when you contact support. Payments are processed by our payment provider; we never see or store full card numbers.
From family (Home) use: a deliberately small set of settings, synced by Family Sync so your garden is the same on every computer and so you can check in from the Family Portal at family.genesisdesktop.ca. Here is the complete list: your family rules (approved websites and playlists, hidden apps, screen-time limits and bedtime schedule), each child's first name and avatar, minutes used per day, points earned, and — when your child taps "Ask my parents" on a website outside the garden — the address they asked about. That's it. The app also contacts our servers to validate your licence, check for updates, and fetch content you've requested (such as approved YouTube playlists).
What Family Sync never stores: no browsing logs, no per-site history, no messages — Genesis Desktop doesn't keep them anywhere, on any server. Your children's paintings and written work stay on the computer where they were made. And because the rules are enforced on the computer itself, Genesis Desktop keeps working fully even with no internet connection at all.
From school use: schools provide student lists (typically a first name or username, class, and a sign-in passcode) and students' school work — documents, paintings and app-usage analytics — syncs to the school's account so it can follow the student between devices. We process this information on the school's behalf and instructions; the school remains its owner.
What we don't do: no advertising, no third-party ad or analytics trackers inside the child's environment, no behavioural profiling, no selling or renting personal information — anyone's, ever.
Genesis Desktop is made for children under 13, but it is bought, installed and set up by a parent, guardian or school. Children never create accounts, enter an email address or communicate with anyone through Genesis Desktop, and we do not knowingly collect personal information directly from a child.
What we hold about a child, and why. When a parent creates a child profile in the PIN-protected Parent Dashboard, Family Sync stores under the family’s licence: the child’s first name or nickname and avatar, the family rules that apply to them, minutes used per day, points earned, and the address of any website the child asks to have approved. We use this only to keep the garden the same on every family computer and to show the parent, in the Family Portal, how the garden is being used. It is never used for advertising or profiling, never sold, and never shared with anyone outside the service providers listed in section 5.
The parent stays in control. Only a verified parent email can open the Family Portal. There the parent can review everything held for each child, download a copy, correct a child’s name, or delete all of it at any time; deleting stops any further collection for that licence. Parents can also write to us (section 7) to review or delete a child’s information or to refuse further collection. We never make a child’s use of Genesis Desktop conditional on giving us more information than the service needs.
Families in the United States. We follow the Children’s Online Privacy Protection Act (COPPA). Because the only information about a child is created and controlled by the verified parent, we treat the parent’s email verification and profile set-up as the parent’s consent to the collection described above, and we use that information for the service only. Our contact details for any COPPA request are in section 1.
School accounts. Student information is provided by the school under its own authority and parental consents (in Alberta under FOIP and PIPA; in the United States under FERPA and COPPA’s school-consent rules). We process it only on the school’s instructions and the school remains its owner.
To deliver and activate the product, sync school work between devices, provide support, send essential service emails (receipts, licence keys, verification codes, renewal notices), improve reliability, and meet legal obligations. We send marketing email only if you've opted in, and every such email has a working unsubscribe link.
Family Sync data and school data live in our database provider's Canadian region. Some traffic passes through our global delivery network on its way there, encrypted the whole way, and all traffic between the app and our servers is encrypted in transit. Encrypted nightly backups are kept with our infrastructure provider and follow the same retention and deletion practices. Parent PINs, staff passwords and school master PINs are stored hashed, never in plain text. Student sign-in passcodes are kept readable so a teacher can hand a child their code from the class roster; they open nothing but that child’s profile. Our service providers are Supabase (database, Canadian region), Cloudflare (application hosting, delivery network and file storage), Resend (transactional email) and Stripe (payments). Each is bound by its own privacy and security commitments and none may use your information for its own purposes. Access to customer data inside our company is limited to the small team that needs it for support.
We keep account information for as long as you hold a licence, plus what tax and business law requires. Schools can delete individual students at any time from the Teacher console, which removes their cloud-stored work; when a school's agreement ends, its data is deleted on request. Family Sync data is yours to manage: the Account page of the Family Portal lets you download a full copy of everything we hold for your licence, or delete all of it whenever you like — your computers keep their local copies and keep working. Day-by-day usage records (minutes and points) delete themselves automatically after 13 months, and website requests you've answered clear out within 3 months. Anything stored only on your computer is removed when you uninstall Genesis Desktop or delete a profile.
You may request access to, correction of, or deletion of the personal information we hold about you. Families can do most of this themselves on the Family Portal's Account page (export or delete Family Sync data, any time, no email needed). Schools may do the same for their student data. Write to info@genesisdesktop.ca and we'll respond within 30 days. If you're unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
If we make material changes, we'll update this page and note the new date above; for significant changes affecting school data we'll notify school administrators directly. Continued use of Genesis Desktop after changes take effect means you accept the updated policy.