How we handle your students' information

This page is for school leaders, teachers and the person who looks after privacy at your school. It explains, in plain words, what Genesis Desktop holds about your students, why, where it lives, who can see it, and what happens when you stop using it. It applies to every school account from the day your licence starts and forms part of our Terms for schools.

The short version: your students' information belongs to your school. We only use it to run Genesis for you. We never sell it, never show ads, and never use it to build profiles. It stays in Canada, and you can see, correct or delete it yourself at any time.

Who does what

Your school owns the information and decides how Genesis is used. You add students, choose settings and can remove anyone at any time.
Genesis Desktop (Faith Inc, Lethbridge, Alberta) provides the software and looks after the information on your behalf, following your settings and your instructions. We do not use it for any purpose of our own.
Consents from parents or guardians, where your local rules require them, are handled by the school as part of your normal practice. In Alberta that is the Freedom of Information and Protection of Privacy Act for public schools or the Personal Information Protection Act for independent schools. Schools in the United States operate under FERPA and, where it applies, COPPA's school-consent rules.

What we hold

Only what your school enters, or what a student makes and does inside Genesis:

Roster: first name or display name, username, class, a sign-in passcode, an avatar choice, and whether the account is active.
School work: documents written in the Write app and pictures made in the Paint app, so they follow a student between school computers.
Usage: minutes used per day and per app, and points earned in learning games.
Devices: each school computer's name, Genesis version and last check-in, so you and we can see the lab is healthy.
A parent email, only when a parent verifies one to reset their child's passcode.

What we never collect

No browsing history, no search terms, no messages, no photographs, no location, no dates of birth, no government identifiers, and nothing from a student's home network. Students cannot create accounts, type in an email address, or communicate with anyone through Genesis.

How we use it, and how we don't

We use student information solely to run Genesis for your school and to help you when you ask for support.
We do not sell it, rent it, or share it with anyone else. We do not use it for advertising, marketing to students or families, behavioural profiling, or training artificial-intelligence systems.
We may look at totals that cannot identify anyone, such as minutes of reading across all schools, to understand how Genesis is used.

Where it lives and who can see it

In Canada. Student information is stored with our database provider, Supabase, in its Canadian region. It is encrypted while it travels between your computers, our servers and the database.
Backups. Encrypted nightly backups are kept with Cloudflare in Canada for 60 days, then age out on their own.
Our providers. Three companies help us run the service: Supabase (database), Cloudflare (hosting, delivery and backups) and Resend (the emails we send, such as passcode reset codes). Each is bound to keep the information confidential and to use it only to provide its service to us. We will tell you 30 days before we add or replace a provider that handles student information.
Inside Genesis. Only the small team that provides support can reach customer data, under confidentiality obligations. We do not open student work unless you ask us to while sorting out a problem.

About passcodes

Student sign-in passcodes are kept readable so a teacher can hand a child their code straight from the class roster. A passcode opens nothing but that child's classroom profile. Teacher passwords and your school's master PIN are stored hashed, never in plain text.

Keeping it safe

We keep safeguards that fit the sensitivity of the information: encryption in transit, hashed staff credentials, sign-in throttling, role-based access, signed software updates, nightly backups, and a written plan for handling incidents.

If something ever goes wrong

If we become aware of unauthorised access to, or loss of, your students' information, we will tell your designated contact without undue delay and within 72 hours of becoming aware, with what we know about what happened, what was affected and what we have done. We will help with any notices you need to make to parents or a privacy commissioner.

You stay in control

From the Teacher console you can, at any time: view every student record, correct a name, class or passcode, export documents and pictures, and delete an individual student, which removes that student's stored work and usage. If a parent or student asks you for access, a correction or a deletion, we will help you answer within 10 business days.

When you stop using Genesis

Student information is kept only while your licence is active.
Within 30 days of your licence ending, or sooner if you ask in writing, we delete your students' information from our live systems. Backup copies age out within a further 60 days. We will confirm deletion in writing if you would like it.
You can export your data before your licence ends, and we will help.

Questions and reviews

If your privacy officer has a questionnaire, send it over; we will answer it and share our relevant policies, on reasonable notice, once a year. If we ever change this page in a way that reduces your school's protections, we will write to your administrator at least 30 days beforehand, and you may end your licence without penalty.

Contact: [email protected] · 1 (403) 607-9616 · Faith Inc, 202 – 1277 3 Ave S, Lethbridge, Alberta T1J 0K2

Version 2026-09-15. Earlier versions are kept on request.

Questions about this agreement: [email protected] · 1 (403) 607-9616